Jewelry Customization FAQ

Q: Why is your quote only an estimated price?

A: The prices of loose gemstones and precious metals fluctuate daily in the market. The final cost also varies depending on the actual material consumption and the complexity of craftsmanship required during production. We provide a reasonable estimated price range to keep the cost difference as small as possible for you.

Q: Will you take a video of my custom jewelry?

A: We try our best to record the jewelry making process and take videos for customers. However, filming is subject to our schedule and time availability. We recommend you check with our customer service in advance to confirm if video recording is available, or you can book the filming service ahead of time.

Q: I love your jewelry designs, can you give me a discount?

A: Our private jewelry customization is tailored strictly according to your budget, style preference and personal requirements, instead of selling ready-made pieces directly. We always prioritize premium quality and exquisite craftsmanship in every detail. You are welcome to compare both quality and price with others. We are confident that we offer better quality at the same price level.

Q: Does it really take this long? Can you speed it up? I need it next week.

A: High-quality custom jewelry goes through a complete rigorous production process: 3D design, wax carving, mold casting, shaping, stone setting, polishing and electroplating. Every step takes professional time to complete. To deliver you a perfect, one-of-a-kind custom piece with fine craftsmanship, we appreciate your patience.

Q: What if there is a quality problem with my custom jewelry?

A: Every piece of our custom jewelry follows a standardized production process and strict multi-level quality inspection system. We never allow any defective products to leave our factory. We make every effort to ensure your jewelry arrives in perfect condition with a brilliant finish.